Enhanced status code

SMTP error X.7.13

User account disabled

Updated Jul 1, 2026

The short answer

User account disabled Common cause: SMTP account has been disabled

Quick fix

Contact the provider or admin to restore the account

This code is written X.7.13 because the reason is the same whether the failure is temporary (a 4 first digit) or permanent (a 5). Read the first digit of your own bounce to know which applies.

How to fix it

Contact the provider or admin to restore the account

Related codes

X.7.0 Other or undefined security status X.7.1 Delivery not authorized X.7.2 Mailing list expansion prohibited X.7.3 Security conversion required but impossible X.7.4 Security features not supported X.7.5 Cryptographic failure
All SMTP error codes
Ready when you are

Most rejections come back to sender reputation.

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